Shipping policy

Shipping Policy
Effective Date: May 19, 2026

Thank you for shopping at My Store. The following shipping policy outlines our order processing, delivery, and receipt procedures.

1.  Processing Time
    - All orders are processed and shipped within **3-5 business days** of payment confirmation (excluding weekends and holidays).
    - In case of inventory shortages, custom orders, or promotional events, processing may be delayed. We will notify you by email in advance.

2.  Shipping Methods & Estimated Delivery Times
    We offer the following shipping methods (available options will be shown at checkout):
    - Standard Shipping: Estimated delivery in **10-15 business days** (varies by destination country/region)
    - Expedited Shipping: Estimated delivery in **3-7 business days**, at an additional cost
    - Delivery times are estimates and may be affected by customs clearance, local postal services, holidays, and other factors beyond our control.

3.  Shipping Costs
    - Shipping fees are calculated based on order value, product weight, shipping method, and destination, and will be displayed at checkout.
    - Some orders may qualify for free shipping, as specified in promotional offers.
    - Any customs duties, import taxes, VAT, or clearance fees applicable in the destination country/region are the buyer's responsibility.

4.  Order Tracking
    Once your order is shipped, we will send you a confirmation email with a tracking number. You can track your order status on the carrier's website or through our site.

5.  Customs and Clearance
    - All cross-border orders are subject to the customs regulations of the destination country/region. It is the buyer's responsibility to ensure the products comply with local laws and regulations.
    - We are not liable for packages held, returned, or seized by customs, but will provide assistance with documentation where possible.

6.  Lost or Damaged Packages
    - If your package is lost or significantly damaged during transit, please contact us within 7 days of delivery with proof of damage. We will assist with filing a claim with the carrier and offer a replacement or refund.
    - If a package is undeliverable or returned due to an incorrect address provided by the buyer, the buyer is responsible for all shipping costs and associated losses.

7.  Refusal of Delivery
    If you refuse delivery without a valid reason, we will process your refund only after deducting the round-trip shipping fees and handling charges, once the package is returned to us.

If you have any questions about this policy, please contact us at likt0168@gmail.com