Refund policy

Return and Refund Policy
Effective Date: May 19, 2026

Thank you for shopping at My Store. The following return and refund policy applies to all products purchased through our website. Please read these terms carefully.

1.  Eligibility for Returns
    - Return requests must be made within **30 days** of receiving your order. We cannot accept returns or refunds for orders beyond this period.
    - Returned items must be new, unused, and in their original packaging, including all tags, accessories, and free gifts, with no damage to their resale value.
    - Special items (such as intimate apparel, custom-made products, and clearance items) are not eligible for return unless defective, as specified on the product page.

2.  Return Process
    1.  Contact Support: Please email us at likt0168@gmail.com with your order number, product name, and reason for return.
    2.  Approval: We will review your request within 1-3 business days and provide you with the return address and instructions.
    3.  Ship the Item: Please package the item securely and keep the shipping receipt. We recommend using a trackable shipping method.
    4.  Inspection & Refund: Once we receive and inspect the item, we will process your refund within 3-5 business days.

3.  Refund Details
    - Refunds will be issued to the original payment method. Processing times vary by payment provider, typically 3-10 business days.
    - For non-defective returns, the buyer is responsible for all shipping costs. For defective or incorrectly shipped items, we will cover the return shipping cost.
    - Shipping fees, customs duties, and other additional charges are non-refundable unless the item is defective.

4.  Exchanges
    If you wish to exchange an item (for size, color, or the same product), please contact us first to confirm stock availability. The process is the same as for returns, and any price differences or shipping costs will be handled accordingly.

5.  Refusal of Delivery
    If you refuse delivery without a valid reason, we will process your refund only after deducting the round-trip shipping fees and handling charges, once the package is returned to us.

6.  Special Cases
    - For defective, incorrect, or missing items, please provide photo or video proof within 7 days of delivery. We will offer a replacement, refund, or discount.
    - We are not liable for delays or failed deliveries due to force majeure events (e.g., customs holds, natural disasters) but will provide assistance wherever possible.

If you have any questions about this policy, please contact us at likt0168@gmail.com